Last updated: 23 October 2026

WHO WE ARE
Calibre Property Services Ltd ("we", "us") is a property maintenance company. We're registered in England and Wales, company no. 12238379.
Registered office: The Steading, Stamford Bridge Road, Dunnington, York YO19 5LL.
Email: info@calibre-ltd.co.uk · Phone: 0345 0179697
We are registered with the Information Commissioner's Office (ICO), registration number ZB471062.

WHAT WE COLLECT
• Your name, address (including the property's postcode), phone number and email.
• What you tell us about the job, through our contact form, by phone, by email or in person.
• Job details, quotes, invoices and payment records.
• Photos of the property, taken to quote for, plan and record the work.

WHY WE USE IT, AND OUR LEGAL BASIS
• To quote for and carry out your work. This is needed for our contract with you, or to take steps you've asked for before a contract.
• To keep accounts and tax records. This is a legal obligation.
• To answer enquiries, keep records of our work, and handle complaints or claims. This is in our legitimate interests.

We don't sell your data, and we don't send marketing unless you've asked us to.

WHO WE SHARE IT WITH
Only where needed:
• Our accountants and our accounting software (Xero).
• Our website and app hosting provider (Hostinger).
• Our email providers (Microsoft and Google).
• Suppliers or subcontractors, only when they need it to do your job.
• Authorities such as HMRC, if the law requires it.

Some of these providers may store data outside the UK. When they do, they use approved legal safeguards.

HOW LONG WE KEEP IT
• Jobs, qquotes and invoices: 6 years after the job ends, for accounts and tax.
• Enquiries that don't become a job: 12 months, then we delete them.
• Photos: kept with the job record for the same period.

KEEPING IT SAFE
Your data is kept on secure, password-protected systems, sent over encrypted (HTTPS) connections, and only seen by staff who need it.

YOUR RIGHTS
You can ask us to:
• give you a copy of your data
• correct it
• delete it
• restrict how we use it
• object to how we use it
• move it to someone else

Email us at the address above. We'll reply within one month. There's normally no charge.

COMPLAINTS
If you're unhappy, please contact us first. You can also complain to the ICO at ico.org.uk/make-a-complaint or on 0303 123 1113.

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